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Frequently Asked Questions

We’re here to help. Take a look at our FAQs for answers to anything you might be wondering.


Does the bottle have to be emptied before adding a new tablet?
We recommend emptying and rinsing the bottle before adding a new tablet.
Is Tallo hand wash hypoallergenic?
Our hand wash tablets are not hypoallergenic. With that said, they are non-irritating and non-sensitizing. An independent third-party lab confirmed this after clinical testing.
Is Tallo hand wash an antibacterial or disinfectant?
Yes. Our hand wash is an antibacterial and disinfectant that contains no antimicrobial agents.
Is it safe for children and pregnant women?
Yes, it’s safe to use around pregnant women, children, and animals. Our product is free of harsh chemicals. We recommend the use of fragrance-free products for your little one.
We also suggest you consult your physician before using our product.
You should keep our refill tablets out of reach of children.
Can I use the hand wash if there is some residue left?
Yes, it’ll dissolve. Despite some residue left behind, the hand wash is effective and ready for use.
Should I use cold or hot water to dissolve the tablet?
The tablets can be dissolved in either hot or cold water.
You can dissolve the tablets in either hot or cold water.
Do I need to shake the bottle when making the hand wash?
Not necessarily. You can dissolve our tablets without stirring or shaking.
Can I use the refill tablets without buying the bottle?
Yes, any bottle with a foaming pump nozzle will work.


What container should I use?

Choose an old empty candle jar or a container that has been proven safe and can withstand high temperatures. Consider repurposing a 3” – 4” wide old vessel that is sturdy with non-flammable and non-porous properties.

These will work:

  • Glass (jelly jars, canning jars)
  • Glazed pottery
  • Sealed tins
  • Any container with an equal width top and base

These will not work

  • Flammable materials (wood, coconut shell, plastic)
  • Broken or chipped containers
  • Porous ceramic
  • Cement
What is the best way to clean my old candle jar?

It is recommended that you use a soft utensil to break apart the big chunk of wax left over and then pour hot water over it to melt any smaller pieces of wax remaining.

You can run the container through the dishwasher once most of the wax has been removed or scrub it with soap and hot water.

Alternatively: Pour very hot water directly into your container with leftover wax and wait for approximately 30 minutes or until the wax is lifted and cooled on the surface. You can now use your hands to break apart the wax and dispose of it properly.

How to dispose of leftover wax?

Vegetable waxes are biodegradable.

Paraffin waxes can only be put in the garbage.

Our coconut soy blend wax is so soft you can clean the jar or tin without much effort. Our wax blend and wick are completely biodegradable. Recycling is possible with our metal wick tabs.

What is the best way to burn my candle?

We recommend you allow your candle to melt all the way to the sides every time is burned to prevent tunneling.

Trim the wick to 1/4 to 1/2” above the surface before burning your candle.

You should also allow your candle to burn for longer the first time it is lit (2-3 hours).

What is the maximum time a candle can be left burning?
When you burn a candle for longer than 4 hours, the carbon will start to accumulate in the wick and can cause it to “mushroom”. This leads to not only an upset flame but also smoke and soot release.
How should I store my candle?
Store your candles in a cool, dark place away from direct sunlight. The heat will melt the wax and affect its fragrance as well!
Are your candle vegan and cruelty-free?
We’re passionate about creating products that not only work well, but also fit into our stringent standards for animal protection. All of the goods we make are vegan and never tested on animals – do you know of any companies out there that still do this?
What is the reason for a weak flame?

One reason is you have chosen a container that is too large for our wick which is designed to be used in a 3″ wide container.

Another reason: In order to safely light your candles and make them more enjoyable, you should trim your wicks before lighting them each time.

Cutting the wick just right is crucial for a successful burn. Cutting too short will result in a lack of heat. As a result, the flame cannot generate sufficient energy to burn the wax, eventually drowning out the flame.

There should be about 1/4 – 1/2″ of wick measured up from the surface of the candle to ensure good combustion qualities.

To fix this, use an alternative heat source to melt the wax and carefully discard the hot wax pool to get some room around your wick, or scrape away at what’s surrounding your wick with a household utensil when it’s cool.

Why is my candle flame too high?
You may have too much wick length if your candle has a tall flame. You can fix this issue by trimming down the wick to 1/4″ above solid wax before every burn. If the candle gets too hot, it will burn quickly and not last long. To prevent this problem, make sure the area where your candle is burning isn’t drafty!
What should I do if my candle is emitting black smoke?
Too many people forget to trim their wicks before burning candles, leading them straight into black smoke. As a result of an overly long wick, a chemical reaction is thrown off, resulting in excess soot or no wax burning at all. A simple fix for it would be cutting down your wick’s length to approx. 1/4″ above the wax surface.
Why are my candles covered in frosting?
Natural vegetable waxes such as soy and palm wax may form frosting. It is purely cosmetic and does not affect its burning performance.
Why is the top of my candle not even after burning?
Vegetable waxes’ rate of cooling can be inconsistent and unfortunately, once it’s been lit and extinguished, it’s difficult to control. There are times when it will dry with a rough, uneven surface, and there are times when it will dry smoothly.
How far can I burn my candles?
As you near the end of your jar, be mindful not to burn it any lower than 1/2″. When this occurs, hot wax can start seeping out onto cooling glass, causing it to break and be unsafe.
What’s the shelf-life of the candle?
We recommend burning the candles within 12 – 18 months for best results. Our scented candles can also lose some fragrance over time, but you can take many steps to ensure they last longer (and smell great) after they’ve been purchased. Store them away from direct sunlight and heat sources.

How it works?

How do you create the hand wash solution?
All it takes is to fill your Tallo hand wash bottle with tap water to the solid line (or 250 mL in any other empty bottle), put in one refill tablet, and allow it to dissolve for approximately 30 to 45 minutes. Don’t worry about any powdery residue; simply put the pump on and start enjoying your hand wash.
When dissolving the tablet, why should the pump remain off?
As carbon dioxide (CO2) is formed when the tablet is dissolved in water, the pump should be left off to prevent pressure from building up inside the bottle. This will also prolong the pump’s life.
How long does it take to make the hand wash?
It only takes about 30 to 45 minutes to make, and you don’t have to worry about any powdery residue. Lather up and enjoy!
Can I use the hand wash if there are some residues left?
Despite some residue left behind, the hand wash is equally effective and ready for use. Eventually, the residue will dissolve entirely after 1 hour.
Is hot water needed to dissolve the tablet?
The tablets can be dissolved in either hot or cold water. Even in cold water, our effervescent ingredients ensure the rapid dissolution of your tablets.
Do I need to shake the bottle when making the hand wash?
Our effervescent and soluble ingredients ensure that every bit of your tablets is completely dissolved without stirring or shaking, resulting only in a final clear hand wash solution.
Can I use the refill tablets without purchasing a Tallo reusable glass bottle?
Yes, any empty bottle with a foaming pump nozzle will work. We believe in reusing materials and resources as much as possible.

Shipping & Returns

Where does Tallo ship?
We are based in Toronto, Ontario, Canada. We currently ship out of this facility.
Where does Tallo ship to?
Currently, we only ship to Canada and the United States. However, our team is working hard to bring our products to every corner of the world.
When will my order ship?
We ship packages via Canada Post within 24 hours after processing the payment. We’re open 9 a.m. – 5 p.m. EST Monday through Friday. Orders placed on a Friday will not ship until the following Monday. After your package has shipped, you will receive a tracking number from us in the email associated with your order.
Do you offer free shipping?
We hope you will understand that we are not able to offer free shipping right now. However, we are working on it and hope to have something for you very soon!
How much is shipping?
Please note that shipping costs will always be displayed during checkout – shipping prices vary depending on the method and destination of delivery. For more information, visit our ‘Shipping & Returns’ page.
Does Tallo cover duties and taxes?
You should be aware that customs fees, VAT or value-added tax, and sales taxes may need to be paid when your package arrives. Since we cannot predict what the charges will be, it’s best to contact your local office for more information on how they are assessed/applied.
Received a damaged item?
If you received a damaged item, don’t worry! Contact our team immediately at [email protected] with your order number, a photo of the damaged item, and a brief description of the damage. We are more than happy to make any necessary accommodations, including sending you a replacement item.
What if the tablet came broken in small pieces?
Don’t worry; we’ve anticipated everything. Just combine all the pieces into the bottle but note that they may dissolve faster now due to the larger surface area. This means we advise against using hot water since too fast of a rate could cause the solution to flow out of the bottle.
What payments are accepted?
PayPal, Apple Pay, and Google Pay are accepted in addition to all major credit cards (VISA, Mastercard, American Express).

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